Privacy Policy

Ugadi (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and application.

1. Information We Collect

We may collect the following information:

• Account Information: Username, email address, mobile number, password (stored in encrypted form).
• Delivery Information: Delivery address and any notes you provide for orders.
• Order Information: Products ordered, order value, payment method and order history.
• Device & Usage Data: Basic technical information such as browser type, device type and pages visited (for improving the service).

2. How We Use Your Information

• To create and manage your account
• To process and deliver your orders
• To communicate order status, offers and important updates
• To improve our app, website and customer experience
• To prevent fraud and ensure security of the platform
• To comply with legal obligations

3. Payment Information

For Cash on Delivery, no payment card details are collected. For UPI payments (Google Pay, PhonePe, Paytm), payment is completed through the respective UPI apps. We do not store your UPI PIN or full bank account details.

4. Sharing of Information

We do not sell your personal data. We may share limited information only with:

• Delivery partners – to fulfil your order
• Service providers who help us operate the platform (under confidentiality)
• Authorities when required by law

5. Data Security

We use reasonable technical and organisational measures to protect your data, including password hashing and secure connections. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your account and order information for as long as your account is active or as needed to provide services, resolve disputes and comply with legal requirements.

7. Your Rights

You may:

• Access and update your profile information
• Request correction of inaccurate data
• Request deletion of your account (subject to pending orders and legal requirements)

To exercise these rights, please contact us via the Contact page.

8. Cookies

Our website may use basic cookies or similar technologies to remember preferences and improve performance. You can control cookies through your browser settings.

9. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please reach out through our Contact page.